Cancellations before 24 hours of Booking Time, will be charged ₹500/- Or 25% of the Total rent whichever is maximum.
Cancellations within 24 hours of Booking Time, will be charged ₹1000/- Or one full day rent whichever is maximum.
Cancellations within 2 hours of Booking Time, will be charged one full day rent.
In case of a booking is cancelled due to inability to produce valid proofs during car pickup, will be charged ₹1000/- Or 100% of full day rent whichever is maximum.
Note: The refund will be credited to the user's account within 48 working hours.
Damage & Repair's Policy
If any Damage accrued at Customer side and the repair cost strictly will collected as per OEM-Original Equipment Manufacturer (E.g) if vehicle is Toyota brand Vehicle means Toyota Authorized Estimation will be considered as OEM Estimation.
(a) Minor - OEM Estimation Not more than Rs.10,000
(b) Major - OEM Estimation more than Rs.10,000
(c) Severe – OEM Estimation more than Rs.20,000 or the repair working days more than 10 days
If the damage is estimated as Minor, The total estimation will be debited from Customer security deposit. If the estimation is more than security deposit the remaining amount will be collected from the Customer.
If the damage is estimated as Major, if that is eligible for insurance claim, Minimum of Rs.10000 and the unclaimed amount will be collected from the Customer. After all the payment collected from Customer, contract will ends, up to that the Customer’s properties will not handover to the Customer.
If the damage is estimated as Severe, If is it eligible for insurance claim, The total unclaimed amount and daily lease cost (Not less than Rs.1000 per day max Rs.2500 per day) will be collected from the Customer. After all the payment collected from Customer, contract will ends, up to that the Customer’s properties will not handover to the Customer
The Customer shall carry out any repairs arising during the period of the lease at different city, the repair has to be done on his own cost (Only at OEM-Original Equipment Manufacturer) with the knowledge of Lessor and as recommended by the Lessor or else the same amount will be deducted from the deposit. If the repair charges exceed the deposit amount, the excess amount should be paid by the Customer.
